Open Letter - Imposed Covid-19 Directives

To our extended Chipmunks Family,

During our 25 years of operation we have never seen anything quite like this world-changing event. The past two years have been a rollercoaster ride that we are all eager to disembark. During the Covid-19 Pandemic the indoor playground industry has been one of the hardest hit businesses, with the strictest and confusing guidelines which have been difficult to navigate.

We are now being faced with an unprecedented challenge, clashing with our most cherished core value ‘Together We Have Fun’. Government directives continue to evolve, with the new “Traffic Light System” soon to be implemented, including the requirement that we must only allow vaccinated customers to enter our venues or face heavy restrictions or closure. At Chipmunks we have always been opposed to discrimination and pride ourselves on creating a safe and engaging environment for ALL families.

In order for our Chipmunks centres to remain compliant and fully operational, soon we will be required to restrict non-vaccinated customers 12 years and older (unless a medical contraindication is provided) from visiting our venues. We sincerely empathise with our customers who may find this a distressing time.

As some of our venues kick back into gear, we kindly ask you to bear with us. Please remember that our Franchise Partners and their teams are all human, trying to do their best, in a situation none of us chose. “In a world where you can be anything… be kind”

We look forward to having you join us in the playland soon, seeing your children’s smiling faces and hearing the sounds of joy fill the centres. We are hopeful that soon we will be able to service all customers without limitation.

Please refer to your favourite Chipmunks location’s Facebook page for updates on reopening and relevant restrictions.

From all of us – We appreciate your ongoing love, support and patience.

Sincerely,

Chipmunks Playland & Cafe Founders

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